Overview
At StyleClient we want you to love what you ordered. If something isn’t right, you have 30 days from the day your order is delivered to request a return. Because many of our items ship internationally, we count this window from delivery rather than from the date you placed the order.
To be eligible for a return, your item must be unworn, unwashed, with all original tags still attached, and in the same condition you received it, including its original packaging.
Items we cannot accept back
For hygiene and safety reasons, the following cannot be returned or exchanged unless they arrive faulty:
- Underwear, lingerie, shapewear and other intimate apparel
- Swimwear where the hygiene seal has been removed
- Pierced jewellery, including earrings
- Face coverings, hair accessories and cosmetic items
- Personalised or made-to-order pieces
- Gift cards
- Items clearly marked Final Sale on the product page
We may offer a partial refund for items returned outside the 30-day window, or returned with signs of wear, missing tags, or damage that wasn’t our fault.
How to start a return
Email support@styleclient.com with your order number and a short note about what went wrong. If a photo would help explain the issue, please attach one.
We will reply within two business days with return authorisation and the correct return address. Please wait for that email before sending anything back. Items shipped without authorisation may not reach us and may not be refundable. Please never return items to the manufacturer or to the address printed on the parcel.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or simply isn’t what you ordered, contact us within 7 days of delivery with a photo. We will arrange a replacement or a full refund, and we cover the return shipping. You will never pay to send back something that was our mistake.
Refunds
Once your return reaches us we will inspect it and email you to confirm we have received it, and whether the refund is approved.
Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few days more to post it to your account.
Refund not showing yet?
Check your bank account again, then contact your card issuer, as there is often processing time before a refund appears. If you have done both and still don’t see it after 10 business days, email support@styleclient.com and we will chase it with you.
Exchanges
Need a different size or colour? The quickest route is to return the original item for a refund and place a new order, so you are not waiting on stock. If you would prefer a straight exchange, email us and we will arrange it where the item is still available.
Return shipping costs
For change-of-mind returns you are responsible for the cost of shipping the item back, and the original shipping charge is non-refundable. For damaged, faulty or incorrect items, we cover return shipping in full.
For anything of higher value, we recommend a tracked service or shipping insurance. We cannot issue a refund for a return that never reaches us and cannot be traced.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of your return once we receive it.
If the item was not marked as a gift, or the order was shipped to the gift giver to pass on, the refund goes to the original purchaser.
Need help?
Email support@styleclient.com with any question about a refund, return or exchange. We are happy to help.
This policy applies to purchases made at styleclient.com and does not affect your statutory consumer rights.